1,Pre-sales service: According to customer needs to provide customers with detailed product information, product customization, technical advice, solutions, to help customers make product selection, system requirements analysis, making the product to the greatest extent possible to meet customer needs.
2,Sale of services: According to the customer's requirements, we provide on-site installation, commissioning, technical support, technical training and other services.
3,After-sales service: According to different customer feedback, we provide on-site service and off-site service.
Off-site service: Solve application problems for customers through many channels, such as telephone, fax, internet, mobile communication tools and e-mail. Reply 4 business hours after receiving service request.
On-site service: to the customer using the site for technical guidance, product debugging and maintenance services. Upon receiving the service request, the service area will be reached within 24 hours in Guangdong Province and the overseas offices. The other areas will arrive at the service site within 72 hours.
Suncheon Electric Company's after-sales service center is the product after-sales service to provide, but also the Chinese market after-sales service coordination center, mainly for the new Electric Sichuan servo motor, servo drives, planetary gear, stepper systems and other products to provide quality After-sales service to ensure that users can safely use their products. To protect the new Sichuan Electric Products users to maximize the rights and interests!